If you are encrypting, rekeying, or decrypting a Windows drive using Online Encryption and the process appears to hang, there may be I/O errors on the device. To check for this problem, you can use the hcl rekey status command.

1. Log into the VM as a System Administrator and open a Command Prompt or start Windows PowerShell.

2. Enter the hcl rekey status drive command, where drive is the drive that you are encrypting, decrypting or rekeying and look at the value in the current field.

   C:\>hcl rekey status J:
   device: \Device\Harddisk1\Partition2
   drive: J
   state: in progress
   begin: 33619968
   end: 1108279296
   current: 160432128
   sector offset (from 0): 313344
   total sectors: 2098944
   total size: 1074659328
   pct done: 14.93%
   elapsed time (seconds): 11

3. Wait for a least two minutes and run the hcl rekey status drive command again. Compare the value in the current field to the value from the first iteration of the command. If the value is unchanged, then the rekey process is no longer responding. If the values are the same, you can:

   • Reboot the VM. The encryption, decryption, or rekeying process should resume once the VM reboots.
   • Contact Entrust Support.