If you have problems with your AWS XKS deployment, check the following settings.

Setting

Expected configuration

​​Server Certificate

The certificate is valid

Certificate Authority Chain

The certificate authority chain is complete, with a valid root CA certificate, intermediate certificate, and server certificate

DNS record

The DNS record is valid

Certificate common name

The certificate common name matches the FQDN specified in the DNS record

Port 443 (HTTPS)

Port 443 is open on your firewall to allow HTTPS traffic

Contact Entrust Support for help.