Entrust Cryptographic Security Platform Vault provides two methods of support access:

  • Restricted support—Customers can access support logs and run simple diagnostic tools through a limited SSH-accessible shell that can be invoked from the Entrust Cryptographic Security Platform Vault System Console. For details, see Using the Restricted Shell.
  • Full support—The Entrust support staff can access and troubleshoot the customer's system. Full support access requires multi-factor authentication between the Cryptographic Security Platform Vault Administrator at the customer site and Entrust Support. If such access is required, Entrust Support will guide you through the process.